Returns & Refunds policy
Cancellation and Refund Policy for RepwearIndia
Effective Date: 05/01/2025
At RepwearIndia, we strive to ensure customer satisfaction. Our Cancellation and Refund Policy outlines the process and terms for order cancellations, returns, and refunds.
1. Order Cancellation
Before Dispatch:
Customers may cancel their orders before the order is dispatched by contacting us at repwear01@gmail.com/7439372718.
A full refund will be issued for orders canceled before dispatch.
After Dispatch:
Once an order has been dispatched, cancellation is not possible. Customers can initiate a return after receiving the order (see Return Policy below).
2. Return Policy
Eligibility for Returns:
Returns are accepted within 7 days of delivery.
The product must be unused, in its original packaging, and accompanied by proof of purchase.
Return Process:
Contact our customer support team at repwear01@gmail.com/7439372718 to initiate a return.
Provide your order number and reason for return.
We will provide you with return instructions, including the return address.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
We recommend using a trackable shipping method to ensure the return is received.
3. Refund Policy
Refund Eligibility:
Refunds will be issued once the returned product has been received and inspected.
If the product is found to be ineligible for a refund (e.g., used, damaged, or missing parts), we will notify the customer.
Refund Processing Time:
Approved refunds will be processed within 3-4 business days of receiving the returned product.
The refund will be credited to the original payment method.
Non-Refundable Charges:
Shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect product).
4. Exchanges
We currently do not offer direct exchanges. Customers may return the product for a refund and place a new order for the desired item.
5. Defective or Damaged Products
If you receive a defective or damaged product, please contact us within 7 days of delivery.
We may request photos of the defect or damage to process your claim.
A replacement or full refund will be offered, including shipping costs.
6. Contact Us
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at:
RepwearIndia
Email: repwear01@gmail.com
Phone: 7439372718
Address: 37, Sailendra Nath Paul Road, Ariadaha, Kolkata - 700057
Thank you for shopping with RepwearIndia!